Online booking, reminders, rescheduling, no-shows and everything between a booking and a visit.
Clients write in five places, and it is convenient to answer from one. How channels are connected, how a message is linked to a client, what templates with placeholders and scenarios are.
A lead from the website, a messenger or a phone call lands in one funnel. Statuses, the "call back" task, automatic assignment among managers, and what to do with duplicates.
What you can keep about a client beyond a phone number - skin type and allergies, colour formulas, before and after photos, signed consents and money on deposit. And how it works at the visit.
A message two days after the visit, a birthday greeting, and "we have not seen you in a while" after six months. How to enable them, what to set, and why nothing goes out during quiet hours.
Three hours after payment the client gets a request to rate the visit. A rating of 4 or higher leads to your Google profile; a lower one stays with you. Here is what you can set up.
A client cancels an hour before the visit and the slot is empty. The waiting list offers it to whoever asked to be told, and gives them 30 minutes to take it.
A closure for a period and a specialist's vacation are different things set up in different places. What the client sees and what happens with a manual booking.
Reminders go out by themselves a day and two hours before the visit, through the Telegram bot and email. What you can change, where the limits are, and how to add SMS through your own provider.
