Online booking, reminders, rescheduling, no-shows and everything between a booking and a visit.
Calling everyone booked for tomorrow takes an administrator an hour a day. Now the reminder has an "I will come" button, confirmed bookings get a check mark, and the dashboard lists those who haven't answered.
“Is Thursday free? What time? With Olena?” — five messages for one booking. Send a link with the service and master already chosen: the client sees the free slots and books themselves, and the booking lands in the report as Instagram, Telegram or Viber.
The administrator books clients from chats, and all those bookings look the same. Mark the channel when you book — and you'll see where people come from.
A client asks to move the visit by an hour, and all you have is your phone. Press and hold the booking, then drag it — just like with a mouse on a computer.
A client did four sessions out of twelve and vanished. They didn't get the result, you didn't get the rest of the payments. Three tools that keep a course going to the end: booking the next session from the card, a list of who is due, and an automatic reminder.
BeeSection has two different Telegram bots, and they get confused all the time. One is ours, shared across the whole platform, and it reminds clients about their visits. The other is yours, carrying the salon's name, and it is for conversations. Who needs which, and why they cannot be merged.
A message two days after the visit, a birthday greeting, and "we have not seen you in a while" after six months. How to enable them, what to set, and why nothing goes out during quiet hours.
A client asks, "When was I last in, and with whom?" - the front desk answers by hand every time. The client cabinet answers it instead: a personal link showing upcoming visits and the whole history.
A number calls in, and before the administrator even picks up, the screen already shows the client's name, when she last came in, and how many times. Here's what telephony in the CRM can do, and what it can't.
A segment is a saved rule for "who exactly", a mailing is "what and how". Between them stand quiet hours - whatever lands at night goes out in the morning. We break down the channel cascade, the dry run, the queue and unsubscribing.
Job application replies in DMs, paper questionnaires, "how did you hear about us" asked out loud. The form builder gathers all of it in one section - a link or widget for your site, responses with statuses, and statistics for every question.
Clients write in five places, and it is convenient to answer from one. How channels are connected, how a message is linked to a client, what templates with placeholders and scenarios are.
